Support
Shipping & Delivery
We ship worldwide. Here's what to expect.
Processing Time
1–3 business days
Before your order ships
Free Shipping
On qualifying orders
Threshold varies by region
Order Tracking
Every order
Tracking number via email
Delivery Times by Region
| Region | Standard | Express | Free Shipping |
|---|---|---|---|
| United States | 7–12 business days | 3–5 business days | Orders over $50 |
| Canada | 10–15 business days | 5–8 business days | Orders over $75 |
| United Kingdom | 8–14 business days | 4–7 business days | Orders over $75 |
| Europe (EU) | 10–18 business days | 5–9 business days | Orders over $75 |
| Australia & NZ | 12–20 business days | 6–10 business days | Orders over $100 |
| Middle East | 10–18 business days | 5–8 business days | Orders over $100 |
| Rest of World | 14–25 business days | 7–14 business days | Orders over $120 |
* Delivery times are estimates from the date of shipment, not order date. Business days exclude weekends and public holidays.
Order Processing
Orders are processed within 1–3 business days after payment confirmation. During peak seasons (Black Friday, holidays), processing may take up to 5 business days. You will receive a shipping confirmation email with your tracking number once your order leaves our warehouse.
Tracking Your Order
Every order includes a tracking number sent to your email once shipped. You can also track your order at any time from your account under "My Orders." Tracking updates may take 24–48 hours to appear after the initial scan.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or brokerage fees charged by the destination country's customs authority. These fees are entirely the responsibility of the recipient. LUEVIAN has no control over these charges and cannot predict their amount.
We recommend checking with your local customs office before placing an international order if you have concerns about import fees.
Shipping to PO Boxes & APO/FPO
We can ship to PO Boxes and APO/FPO addresses for standard shipping. Express shipping is not available to these addresses. Delivery to APO/FPO may take additional time.
Lost or Delayed Packages
If your package has not arrived within 5 business days after the estimated delivery date, please contact us at support@luevian.com. We will investigate with the carrier and work to resolve the issue as quickly as possible.