Support
Returns & Exchanges
30-day returns. No hassle.
How to Return an Item
Initiate your return
Log in to your account, go to "My Orders," select the order, and click "Request Return." You can also email us at returns@luevian.com with your order number.
Pack your item
Pack the item securely in its original packaging if possible. Include your order number inside the package. Make sure the item is unused and all original tags are attached.
Ship it back
Ship the package to the return address we provide. We recommend using a tracked shipping method. Keep your tracking number — return shipping costs are the customer's responsibility unless the return is due to our error.
Receive your refund
Once we receive and inspect the item (1–3 business days), we'll process your refund. The credit will appear on your original payment method within 5–10 business days.
Return Eligibility
Items are eligible for return if:
- Returned within 30 days of the delivery date
- Item is unused, unworn, and unaltered
- Original packaging and tags are intact
- Item is not listed as a final sale or non-returnable product
Non-Returnable Items
The following items cannot be returned:
- Items marked as "Final Sale" at the time of purchase
- Personalized or custom-made items
- Intimate apparel and swimwear (for hygiene reasons)
- Items that have been used, washed, or damaged by the customer
- Digital products or gift cards
Exchanges
We do not offer direct exchanges. To get a different size, color, or item, return the original for a refund and place a new order. This ensures you get the item you want without waiting for an exchange cycle.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, we sincerely apologize. Please contact us within 48 hours of delivery at support@luevian.com with:
- Your order number
- A clear photo of the damage or incorrect item
We will send a replacement or issue a full refund, and we will cover the return shipping cost.
Refund Timeline
Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to our error.
Questions? Email us at returns@luevian.com or visit our FAQ page.